Your customers already use WhatsApp. Now your team can too.
Each business that uses B-Connect connects its own WhatsApp Business number. Its staff then sign in to B-Connect to send message templates approved by WhatsApp and to answer customers from a shared inbox. They can also send the same messages automatically from their hospital, clinic, gym or other business software through our API.
We set it up with you, and the number stays in your business's own Meta account. You can remove our access at any time.
- appointment_reminder · EnglishApproved
- تذكير_بالموعد · ArabicApproved
- payment_receipt · EnglishApproved
- membership_renewal · EnglishIn review
- lab_results_ready · EnglishDraft
Notify, reply and connect your systems.
B-Connect covers the three things a business needs from WhatsApp.
Template messages
Send confirmations, reminders, receipts and notices using templates approved by WhatsApp, to customers who agreed to hear from you.
Shared inbox
When a customer writes back, your team sees it straight away and can reply from any browser during WhatsApp's 24-hour customer service window.
API for your software
Your existing systems, including our own HMS, CMS and B-PRO°, can send messages through B-Connect automatically, without anyone typing them.
What's included
Everything is online. Your staff only need a browser and their own sign-in.
Delivery and read status
See when each message is sent, delivered and read, or why it failed.
Photos and documents
Send and receive images, PDFs and other files inside the conversation.
Opt-in and opt-out
Staff confirm opt-in before a new chat, and a customer who sends STOP gets no more template messages.
Arabic and English
Templates and replies in Arabic, English or any language your customers use.
Balance and statement
A prepaid balance with a clear statement of every template message charged.
Message history and analytics
Search sent messages and follow daily volumes and delivery rates.
Separate client accounts
Each business has its own sign-in and sees only its own number, chats and data.
Simple API
Send a template with one web request, using your template and the customer's number.
How it works
Getting a business onto WhatsApp usually takes a few days, mostly waiting for WhatsApp's approvals.
Connect your number
We connect your business's WhatsApp number to B-Connect through Meta. The account stays in your own Meta Business portfolio.
Get templates approved
We help you write your message templates and submit them to WhatsApp for review.
Send and reply
Your team sends templates from the portal or your software, and answers customers from the shared inbox.
Pay per template
You pay a set price for each template message sent. Replies within the 24-hour window and incoming messages are free.
How we handle your data
Each business stays in charge of its own conversations. We use the information WhatsApp and Meta send us only to provide B-Connect to the business it belongs to.
Start messaging your customers on WhatsApp.
B-Connect is built and run by B.Hosp, a Lebanese software company since 2000. Call +961 81 720 713 or email support@bhosp.com and we'll set it up with you.